Terms & Policies
1. Eligibility Policy
- Stay.mv is a platform for: Everyone.
2. Booking Policy
- All bookings made through STAY are subject to availability and confirmation from the property.
- Users must enter accurate details when booking (guest names, contact info, check-in/check-out dates).
- Properties require advance payments or deposits as per their individual policies.
3. Cancellation & Refund Policy
- Each property sets its own cancellation policy. Please review the cancellation terms listed on the room or package before booking.
- Refunds (if applicable) will follow the property’s refund rules and timelines.
- STAY does not charge cancellation fees but is not responsible for delays in refunds from the property side.
4. Payment Policy
- Payments may be made online via secure channels or directly to the property depending on the booking type.
- Some listings may require full or partial prepayment to confirm the reservation.
- Currency used is Maldivian Rufiyaa (MVR), unless stated otherwise.
5. Local & Expat Rate Policy
- Special local and expat rates are available only to users who meet the eligibility criteria.
- Users may be asked to show a valid Maldivian ID or work permit/passport at check-in to enjoy these discounted rates.
- If verification fails, the property may charge the standard (non-local) rate.
6. Check-in & Documentation Policy
- Guests must provide valid ID/passport at check-in, along with the booking confirmation.
- Properties may refuse check-in if documentation does not match booking eligibility.
7. Property Listing & Transparency Policy
- STAY only lists verified rental-rooms, guesthouses, hotels, and resort offers across the Maldives.
- All property details, photos, amenities, transfer fees, and guest requirements are clearly displayed on listings.
- We do not tolerate misleading listings or fake offers. Properties must keep their information up to date.
8. Guest Conduct Policy
- Guests are expected to follow the house rules and local laws of the place they stay.
- Disrespectful behavior, damage to property, or violation of property rules may lead to cancellation or blacklisting from STAY
9. Privacy Policy
- We collect only the data necessary to process bookings and improve your experience.
- Your data will never be sold to third parties.
10. Support & Dispute Resolution Policy
- If you face any issue during booking or your stay, contact us immediately at +960 7377729 or book@staymv.online
STAY will assist in resolving any disputes fairly between guests and properties.
- Stay.mv is a platform for: Everyone.
2. Booking Policy
- All bookings made through STAY are subject to availability and confirmation from the property.
- Users must enter accurate details when booking (guest names, contact info, check-in/check-out dates).
- Properties require advance payments or deposits as per their individual policies.
3. Cancellation & Refund Policy
- Each property sets its own cancellation policy. Please review the cancellation terms listed on the room or package before booking.
- Refunds (if applicable) will follow the property’s refund rules and timelines.
- STAY does not charge cancellation fees but is not responsible for delays in refunds from the property side.
4. Payment Policy
- Payments may be made online via secure channels or directly to the property depending on the booking type.
- Some listings may require full or partial prepayment to confirm the reservation.
- Currency used is Maldivian Rufiyaa (MVR), unless stated otherwise.
5. Local & Expat Rate Policy
- Special local and expat rates are available only to users who meet the eligibility criteria.
- Users may be asked to show a valid Maldivian ID or work permit/passport at check-in to enjoy these discounted rates.
- If verification fails, the property may charge the standard (non-local) rate.
6. Check-in & Documentation Policy
- Guests must provide valid ID/passport at check-in, along with the booking confirmation.
- Properties may refuse check-in if documentation does not match booking eligibility.
7. Property Listing & Transparency Policy
- STAY only lists verified rental-rooms, guesthouses, hotels, and resort offers across the Maldives.
- All property details, photos, amenities, transfer fees, and guest requirements are clearly displayed on listings.
- We do not tolerate misleading listings or fake offers. Properties must keep their information up to date.
8. Guest Conduct Policy
- Guests are expected to follow the house rules and local laws of the place they stay.
- Disrespectful behavior, damage to property, or violation of property rules may lead to cancellation or blacklisting from STAY
9. Privacy Policy
- We collect only the data necessary to process bookings and improve your experience.
- Your data will never be sold to third parties.
10. Support & Dispute Resolution Policy
- If you face any issue during booking or your stay, contact us immediately at +960 7377729 or book@staymv.online
STAY will assist in resolving any disputes fairly between guests and properties.